No-Code Workflow Automation & Orchestration
Reduced manual handoffs by connecting intake, AI checks, approvals and notifications in repeatable workflows.
My role: Workflow Designer & Automation Builder
Project context: Enterprise sales and customer operations
What needed to change.
Manual intake and fragmented handoffs made support, innovation submissions and quality reviews difficult to scale.
02 · Task
Replace repetitive coordination with structured, maintainable workflows and human review where needed.
What I designed and led.
- Built Slack-based intake forms with conditional questions and owner-based branching.
- Connected certification submissions to AI-assisted checks and reviewer decisions.
- Implemented category routing, escalation paths and operational notifications.
- Standardized inputs, status visibility and handoff steps across recurring processes.
What changed.
The certification workflow processed more than 100 submissions, with 37 certified. A modeled certification review-efficiency scenario suggests approximately 20 hours per month; that estimate belongs to the certification process and should not be added to the wider workflow suite.
100+ certification submissions processed